Why is my child not showing up on my list?

Why is my child not showing up on my list?

This is the most common issue for new parents. Possible reasons include:

1. Student hasn't sent the connection request. The student must initiate the process (see 4.1).

2. Incorrect Registration Data. Ensure you gave the student the exact email/phone number you used to register your Parent account.

3. Pending Approval. The connection request might be waiting for your confirmation in the notifications tab.